SEE NO EVIL. HEAR NO EVIL. SPEAK NO EVIL.

Weird. The word that I hear the most these days. That and how fit their dogs are with all the walking. Not heard about the fitness of the owners to be fair but after all this we will see. Meanwhile we are working in a very different environment and yet we in the Financial Services sector must continue to either give advice, manage money or administer the assets for the clients who have put their faith and trust in our services. This can be difficult for some either at the corporate level not being technically up to the challenge or the individual having to get used to working from home and all the strains that can put on someone. 

Whilst we work in isolation and without the benefits of social interaction around a desk or meeting room table, it can be very hard to keep the energy levels high. Without going down the darker side of mental health stresses, it can be hard to keep your Mojo going with all the bad news coming from the media on an almost hourly basis.

However, this is exactly the time we as an industry should be demonstrating that we care about our clients as they too struggle with the unknown and the potential risk to family and friends. They want to feel reassured in these very difficult circumstances and want to believe that after all this has gone away their future is secured and that nothing has fundamentally changed, albeit values may have fallen over the short term. In short, we are talking about communication, a subject I have discussed before on other ramblings. A subject close to my heart you could say.

Whilst these are exceptional circumstances, this is not the first time we have had a significant period of uncertainty and market volatility. During these previous periods it is interesting to see how firms respond. There are those who hide, run for cover, pull down the blinds and generally disappear. And there are those who are to be seen everywhere, on every platform, in every publication and commentating whenever they can. Who remembers the ones who go quiet? Not many I would have thought. Many of us remember how after 1987 and 9/11 for example, certain firms were very vocal, reassuring their investors/clients about how they saw things panning out, even if they weren’t sure. Just to get a message out was in itself a clear signal that normality will return. It created goodwill at every level and people felt engaged with those who were looking after their assets. 

Today we are seeing it again with a number of firms both Advisers, Asset Managers and Providers producing excellent quality updates via different platforms. A friend of mine works in one particular house who are producing regular podcasts/ videocasts etc either live or recorded and pushes these out via Twitter, OCTO, LinkedIn or directly. I threatened to join one the other day and he said that he reckons his competition is doing that very thing. So, he must be doing something right. Some firms have really embraced the challenges and have in fact grown during this period of lockdown. Certainly, from what I have seen on LinkedIn and other social media platforms, certain firms have been so enthusiastic it is almost exhausting just keeping up.

Content is very important, and the quality of that content needs to be relevant, timely and above all something that adds value to the reader/watcher. Give it some thought before you post. Review it and ensure it aligns with your own thinking. Make sure that the quality of the post is such that observers can understand what is being said/written. We’ve all experienced poor-quality videos and turned them off very quickly!

But what ways are there to get your message out there. There are many experts on this and there is no harm reaching out to seek their advice, leverage of their knowledge or just plain copy others. Whichever way you do it, do it now. If you don’t get your message out during these events, no one is going to thank you and you will lose credibility.

Martin Bamford

I watch with interest what Martin Bamford does over at Bamford Media, helping Advisers build a media presence and developing new ideas for Advisers reach out to their clients. The likes of Twink at White Marble Marketing with her Podcasts have helped Marketing personnel learn from the more experienced of us as to what to do in these times and then there are a host of Providers who share great content on a regular basis directly or weekly podcasts. OCTO is another way and can get your message out there quickly and simply.

OCTO

Zoom has been a saviour for many, and it will be interesting to see how those of who commute will actually do as much post this crisis? Meanwhile having Conference calls with clients has never been easier and more widely accepted. Video conferencing used to be an absolute PInTA but today we have so much choice. So whichever way you to choose just getting to talk and avoid the written word as much as you can. People do like to hear and see each other, on the whole. The irony of me writing this is not lost on me, but then as I said at the beginning, this a weird time!

Stay safe

Stuart Alexander
CEO

In other news...

IMPORTANT INFORMATION

You must submit your agreement before access to the site can be granted. Important information regarding our Cookie Policy can also be found here

SCROLL TO READ

October 2022   This website is directed at institutional clients and individuals who have taken appropriate professional advice, who possess the necessary experience, knowledge and expertise to make their investment decisions and properly assess the risk that it incurs. Gemini Capital Management (Ireland) Limited (“GemCap”), trading as GemCap, is a limited liability company registered under the registered number 579677 under Irish law pursuant to the Companies Act 2014 which is regulated by the Central Bank of Ireland, reference number C155302. Its principal office is at Suite 22-26 Morrison Chambers, 32 Nassau Street Dublin 2, D02 X598 and its registered office is at 7th Floor, Block A, One Park Place, Upper Hatch Street, Dublin 2, Ireland. GemCap acts as management company and global distributor to GemCap Investment Funds (Ireland) plc (“UCITS”). GemCap Investment Funds (Ireland) plc is an umbrella fund with segregated liability between sub-funds incorporated as an investment company with variable capital registered under the registered number 485081 under Irish law pursuant to the Companies Act 2014 and authorised by the Central Bank of Ireland, reference number C67292, pursuant to the European Communities (Undertakings for Collective Investment in Transferable Securities) Regulations 2011 (as amended) ), having its registered office at 7th Floor, Block A, One Park Place, Upper Hatch Street, Dublin 2, Ireland(“the Fund”) . The contents of this site have been prepared solely for information purposes and is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. GemCap and the Fund does not give or make any guarantee, representation, warranty or other promise or confirmation (whether express or implied) as to its accuracy or completeness.   Risk Warnings Please remember that the value of investments and the income from them can fluctuate (this may partly be the result of exchange rate fluctuations) and you may not get back the full amount invested. Past performance may not a reliable guide to future performance. A comprehensive list of risk factors is detailed in the Prospectus and the key investor information document (“KIID”) and an investment should not be contemplated until the risks are fully considered. The Prospectus and KIID can be viewed at www.geminicapital.ie GemCap does not provide financial, investment, tax or any other professional advice in any way and none of the information on this site should be construed as such. None of the information contained on this site constitutes an offer to buy or sell or a solicitation, recommendation, invitation by or on behalf of GemCap to buy or sell any security, product, service or investment. Any opinions expressed on this site do not constitute investment advice and independent advice should be sought where appropriate. The view and/or opinions expressed by GemCap through this or any other platform, may be subject to change. The shares in the Fund have not been and will not be registered under the US Securities Act of 1933 (the “1933 Act”) as amended or the securities laws of any of the states of the United States. The Shares may not be offered, sold, transferred, pledged or delivered, directly or indirectly, in or into the United States or to or for the account or benefit of any US Person except pursuant to an exemption from, or in a transaction not subject to the registration requirements of the 1933 Act and any applicable state laws, nor in any jurisdiction in which the Fund is not authorised to be publicly sold. The Fund is available only in jurisdictions where their promotion and sale are permitted. The information contained on the website may not be redistributed directly or indirectly to any citizen or resident of the United States or any other jurisdiction where its distribution may be restricted by law. It is the responsibility of persons accessing the website to ensure compliance with the above.   Disclaimer for Investors in Switzerland The Fund and its sub-funds, Calamos Global Convertible Fund and Third Avenue Real Estate Value Fund has been approved by the Swiss Financial Market Supervisory Authority FINMA (“FINMA”) for offering to Swiss non-qualified investors. This website may contain advertising. In Switzerland, the representative is ACOLIN Fund Services AG, Leutschenbachstrasse 50, CH-8050 Zurich, whilst the paying agent is Banque Cantonale Vaudoise, Place St.-François 14, CH-1003 Lusanne. Swiss investors may obtain free of charge from the representative in Switzerland, the relevant fund documents, namely the prospectus, the key investor information documents, the articles of association, as well as the annual and semi-annual reports. Past performance results are no indication of future results. Issuance and redemption commissions are not included in the performance figures. Performance results referring to a period of less than twelve months (year-to-date-performance, start of investment fund within the last twelve months) are no reliable indicator for future results due to the short comparison period.   Additional information for Qualified Investors in Switzerland: The below-mentioned investment funds, which are also disclosed on this website, are neither registered with FINMA nor under contract for representation to Swiss investors. These investment funds may not be distributed neither to Swiss non-qualified and qualified investors nor exclusively to Swiss qualified investors:   GemCap Investment Funds (Ireland) Plc Atlantic House Defined Returns Fund Atlantic House Global Defined Returns Fund Atlantic House Total Return Fund Atlantic House US Enhanced Equity Fund Atlantic House Uncorrelated Strategies Fund Calamos Global Convertible Fund Calamos Growth and Income Fund Causeway Defined Growth Fund GSI Global Sustainable Value Fund GSI Global Sustainable Focused Value Fund London & Capital Global Balanced Fixed Income Fund London & Capital Global Conservative Fixed Income Fund London & Capital Global Defensive Equity Fund (this Fund has terminated and accordingly, Shares in this Fund are no longer available for investment) London & Capital Global Growth Fund London & Capital Global Growth Fixed Income Fund London & Capital Global Star Equity Fund London & Capital Global Balanced Fund London & Capital Global Equity Opportunities Fund Principal Asset Allocation Fund Semper Total Return Fund TEAM International Equity Fund Third Avenue Real Estate Value Fund   Legal This GemCap website and material contained herein (including information from third parties) is provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy. By entering this site, you acknowledge and agree that the use of this site is at your own risk and to the extent permissible by applicable law, in no circumstances, including (but not limited to) negligence, shall GemCap be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use this site or any material on any site linked to this site (including but not limited to any viruses or any other errors or defects or failures in computer transmissions or network communications) even if we have been advised of the possibility of such damage. In addition, no liability can be accepted by GemCap in respect of any changes made to the content of this site by unauthorised third parties. All express or implied warranties or representations are excluded to the fullest extent permissible by law. We do not warrant that this site does not infringe any intellectual property rights of third parties. No data transmission over the internet can be guaranteed as totally secure. Whilst GemCap strives to protect such information and every effort has been made to implement security protocols, in line with relevant legislation to ensure safe processing and storage of any data transmitted, we do not guarantee and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. The GemCap website is not a substitute for independent professional advice and users should obtain any appropriate professional advice relevant to their particular circumstances. The information on this site is issued by GemCap.   Cookies If you use the internet quite a bit, there’s a good chance you’ve heard of cookies. But what are they? Also known as HTML cookies, tracking cookies or magic cookies, these tiny files are automatically downloaded by your computer when you’re browsing online. Don’t worry – they’re perfectly safe. But we’d still like to take a moment to explain what cookies do, which ones we use and how to remove them – if you really want to. Are Cookies Safe? Yes, cookies are safe. The information they collect is completely anonymous. We never, ever, collect personal information using cookies. What’s more, cookies are not harmful to your computer, they take up minimal space and they can be removed with just a few clicks. GemCap’s Cookie Functionality
  • Cookies provide enhanced functionality and speed to our site
  • These cookies help us to recognise your computer when you visit Gemini-Capital.ie and enable us to improve your visits to our website
  • Cookies assist us in identifying what kind of visitor/user you are, for us to provide you with the most relevant content
How Can I Remove Cookies? Most computers are set to download cookies automatically, so if you’re happy with everything you’ve read, simply carry on as you were. However, if you’re at all concerned about having cookies on your computer, deleting them is simple. Show me how to remove cookies Likewise, you can also change your computer settings so that it won’t download any more cookies. Show me how to change my cookie settings The information on this site is issued by Gemini Capital Management (Ireland) Ltd, which is registered in Ireland No. 579677. The registered address for the company is 7th Floor, Block A, One Park Place, Upper Hatch Street, Dublin 2, Ireland. For further information on our use of personal data collected and stored by the firm and its approved vendors, please see our Data Protection Statement, which can be found in the “Our Policies” section on this website.